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MOTIVATE YOUR EMPLOYEES WITHOUT SPENDING A DIME
We all know that people respond more favorably to positive comments
than to criticism, but we often forget. Instead of recognizing
what employees do well, we tend to notice negatives — mistakes,
things that out of place or something not completed.
If you switch your attention to positive details, you will energize
your employees to give you their best. Here are some tips:
• Recognize effort. For example:
“I notice that you always come in on time. I appreciate
your commitment.”
“You’ve had a lot going on in your family recently,
and I notice that you’ve still managed to maintain a
great attitude here at work. Thank you.”
• Address employees individually on a regular basis
to tell them what you value about them:
“I’m amazed to see how you work with potential
customers. You let them know you are really listening and
not just pushing merchandise. I can tell you do your homework
on our line of products. I’m glad you’re on our
team.”
“I heard you on the phone just now, and how you kept
an upbeat tone when the customer complained. That’s
a hard thing to do, and I appreciate your choice to stay positive.”
• When praising employees, give a detailed description
of the behaviors you liked. It not only reminds them of what
they are supposed to do; it also motivates them to live up
to the description. For example:
“You seemed to be in a bad mood when you came in this
morning. I really appreciate how you turned it around, and
made some great contributions at the meeting.”
“I know you are really disappointed about not getting
that promotion. Despite that, your work has not suffered a
bit. It shows real flexibility and commitment to continue
to initiate projects, set goals and meet deadlines after that
setback. I want you to know I recognize how difficult that
must be.”
This tip is sent to you courtesy of Marianne
Herzog, Ph.D, Certified therapist, trainer, and coach in the
Nurtured Heart Approach, and the Pennsylvania Psychological Association,
sponsor of the Psychologically Healthy
Workplace Award.
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